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Application Support Analyst

8/7/2025

Remote

Job Summary

A company is looking for a FLEX Analyst - Sales and Catering Application Support.

Key Responsibilities
  • Facilitates call resolution for supported business applications and troubleshoots network connectivity issues
  • Escalates severe issues to management and provides level 1 support using documented procedures
  • Acts as a customer advocate and prioritizes incidents for appropriate escalation


Required Qualifications
  • 3 years of experience in business application support in a call center or hospitality environment
  • High school diploma required; BS/BA preferred
  • Professional certifications such as ITSM, PM, or HDI are preferred
  • Core knowledge of business applications and systems related to the role
  • Established work history in customer service

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