Bilingual Spanish Customer Service Agent

Job Summary

A company is looking for a Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote).

Key Responsibilities

• Resolve escalated customer service issues in both English and Spanish
• Follow up with customers through phone, email, or text to address appliance-related concerns
• Coordinate with internal departments to ensure satisfactory resolutions for consumer issues

Required Qualifications

• High School Diploma or GED
• Minimum of 1-year call center experience
• Minimum of 2-years escalated customer service experience
• Moderate to advanced computer skills; ability to navigate multiple online applications
• Previous experience working from home (preferred)