Customer Experience Manager

Job Summary

A company is looking for a CX Manager for the United States and Canada.

Key Responsibilities

• Provide extraordinary support for all customers
• Create a culture of kindness, empathy, and excellence
• Be a champion of the customer and bring the voice of the customer to the organization

Required Qualifications

• 5+ years of demonstrated excellence in customer service strategy and BPO management
• Experience in managing in-house and outsourced teams with a focus on service quality and efficiency
• Ability to drive continuous progress on goals and KPIs
• Strong leadership skills with a focus on setting expectations and providing feedback
• Demonstrated ability to seek solutions for complex challenges in customer support