Customer Project Manager

Job Summary

A company is looking for a Customer Project Manager to oversee customer projects and enhance the customer experience.

Key Responsibilities

• Independently manage multiple customer projects, including escalated and complex cases
• Collaborate cross-functionally to resolve escalations and improve processes
• Gather post-project feedback and surface customer insights to leadership

Required Qualifications

• 2+ years in customer operations, field service coordination, or a similar CX role
• Proven ability to take ownership of escalated customer issues and drive them to resolution
• Fluency in English, both written and spoken
• Proficiency with Slack, CRMs, and spreadsheet-based tracking
• Experience mentoring or training peers in a fast-paced operations environment is a plus