Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative to handle billing issues and customer complaints.

Key Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues and complaints
• Negotiate and authorize billing settlements within established limits
• Document and report on billing issues while presenting resolution options to customers

Required Qualifications

• Experience in customer service or related field
• Ability to negotiate and authorize billing settlements
• Familiarity with billing processes and consumer rights
• Strong analytical skills to identify and address billing issues
• High school diploma or equivalent; further education is a plus