Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and ensure successful product adoption.

Key Responsibilities

• Act as the primary contact for clients post-sale, providing support for solutions in their operational environment
• Leverage analytics to improve product adoption and ensure customer success throughout the customer life cycle
• Build relationships with customers to understand their needs and advocate for their voice internally

Required Qualifications

• Strong project management and leadership skills
• Experience in customer relationship management
• Ability to analyze data and leverage insights for customer success
• Proven experience in conflict resolution and problem-solving
• Familiarity with CRM systems and customer support processes