Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a high-volume portfolio of 100+ customers, ensuring engagement and support
• Act as a compliance subject matter expert, guiding users on regulations and best practices
• Monitor customer health, drive product adoption, and facilitate regular check-ins and success reviews

Required Qualifications

• 3+ years in customer-facing roles related to compliance, customs, or trade
• Proven track record of retention or success metrics
• Familiarity with SaaS platforms or logistics technology is a strong asset
• Ability to manage time effectively and handle high volumes of work
• Strong analytical thinking and tech-savviness