Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (APAC) who is passionate about helping people and thrives in fast-paced environments.

Key Responsibilities

• Engage directly with users via live chat, email, and social media to provide assistance
• Stay updated on product changes and livestreaming trends to offer informed support
• Troubleshoot technical issues and collaborate with Engineers for timely resolutions

Required Qualifications

• 2+ years in a customer-facing support role for a SaaS product, preferably in live streaming
• Experience troubleshooting complex issues for web-based SaaS products
• Demonstrated experience collaborating with Engineering or resolver groups
• Proven ability to manage a high volume of concurrent chats/tickets effectively
• Proactive mindset with a strong sense of ownership over customer issues