HVAC Technical Support Specialist

Job Summary

A company is looking for an HVAC Technical Support Specialist to join their Customer Success team.

Key Responsibilities

• Provide live support to customers for troubleshooting HVAC-related issues
• Collaborate with cross-functional teams to enhance service delivery and customer success
• Develop and improve the knowledge base with relevant training materials and documentation

Required Qualifications

• 15+ years of professional commercial and residential HVAC experience
• 2+ years in a Technical Support or Service Manager role
• Extensive knowledge of various HVAC systems and technologies
• Proficient in reading electrical wiring diagrams and diagnosing electrical issues
• Experience working independently in a remote capacity