IT Customer Success Manager

Job Summary

A company is looking for an IT Customer Success Manager - Innovation.

Key Responsibilities

• Develop and maintain business relationships with clients' key decision makers
• Conduct regular technical and operational meetings to assess client satisfaction and identify improvement areas
• Identify upsell and cross-sell opportunities to maximize client value and revenue growth

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Experience with service management concepts and evaluation methods (e.g., ITIL v4)
• Managed IT experience is desired
• Ability to manage non-traditional work hours to meet job responsibilities
• Experience in maintaining accurate records of sales activity