IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst to provide exceptional customer service and technical support in a remote environment.

Key Responsibilities

• Respond promptly to Service Desk calls, emails, requests, and chat sessions, ensuring high standards of support
• Accurately record and track all interactions using the ticketing system to monitor and resolve issues
• Provide hands-on technical support to business partners, assisting with routine IT matters and ensuring smooth operations

Required Qualifications

• Experience in Service Desk operations with a focus on customer service
• Strong troubleshooting skills for computer systems and networks
• Ability to maintain accurate records and manage ticketing systems effectively
• Willingness to stay current with industry trends and company operations
• Remote work readiness with a reliable high-speed internet connection