IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist I.

Key Responsibilities

• Troubleshoot hardware, software, peripherals, and connectivity issues
• Resolve support requests via phone, email, or remote session
• Manage onboarding/offboarding activities and update equipment tracking systems

Required Qualifications

• Practical experience with Google Workspace administration
• Familiarity with MacOS and JAMF device support
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Exposure to ITSM platforms and support ticket workflows
• Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365