Lead Customer Service Representative

Job Summary

A company is looking for a Lead Customer Service Representative.

Key Responsibilities

• Schedule assessments for Medicaid beneficiaries and document interactions in relevant systems
• Proactively communicate with beneficiaries and providers to resolve scheduling conflicts and inquiries
• Support onboarding and training of new staff while managing high-priority provider issues

Required Qualifications and Experience

• High school diploma or equivalent required; post-secondary education preferred
• 3-4 years of experience in the healthcare industry
• Background in internet-based research, client management, or sales support functions
• Prior experience in the medical management industry is preferred
• Proficient in Microsoft Office applications