Call Center Investigation Specialist

Job Summary

A company is looking for a Call Center Investigation Specialist.

Key Responsibilities

• Process inbound calls and manage a health insurance subrogation caseload, investigating potential cases
• Ensure compliance with client procedures, state and federal laws, and HIPAA regulations
• Collaborate with team members to maximize recoveries and maintain productivity and quality standards

Required Qualifications

• Minimum high school diploma with one year of experience in an analytic or claims environment; Bachelor's degree preferred
• Required licensures, professional certifications, and/or Board certifications as applicable
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Working knowledge of Microsoft Word, Excel, and internet research skills