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Call Center Team Lead

7/19/2025

N/A

Job Summary

A company is looking for a Call Center Team Lead (2nd Shift).

Key Responsibilities
  • Oversee daily operations of the call center and drive customer satisfaction
  • Provide guidance to customer service representatives and handle escalated calls
  • Measure team performance and prepare performance reports
Required Qualifications
  • High school diploma or equivalent with 5+ years of relevant experience
  • Proven experience as a call center team lead or in a supervisory role
  • Experience in customer service is essential
  • Proficient in MS Office and knowledgeable about telephone equipment
  • Strong organizational and leadership skills

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