Job Summary
A company is looking for a Call Center Team Lead (2nd Shift).
Key Responsibilities
- Oversee daily operations of the call center and drive customer satisfaction
- Provide guidance to customer service representatives and handle escalated calls
- Measure team performance and prepare performance reports
Required Qualifications
- High school diploma or equivalent with 5+ years of relevant experience
- Proven experience as a call center team lead or in a supervisory role
- Experience in customer service is essential
- Proficient in MS Office and knowledgeable about telephone equipment
- Strong organizational and leadership skills
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