Client Services Manager

Job Summary

A company is looking for a Client Services Manager to lead and mentor Business Analysts while coordinating cross-functional activities in the SNAP division.

Key Responsibilities

• Act as a mentor and subject matter expert for Business Analysts and project teams
• Ensure requirements generated by the BA team align with business needs and are accurately reflected in project solutions
• Coordinate activities between internal quality assurance, engineering, and product management teams for client projects

Required Qualifications

• 5+ years of experience as a Business Analyst in a software or service company
• 3+ years of experience managing or mentoring a team of Business Analysts
• Strong domain expertise in the insurance industry, particularly in Workers Compensation
• Bachelor's degree in business, computer science, or a related field, or equivalent experience
• Proficiency in desktop applications and knowledge of business modeling and requirements analysis