Commercial Product Manager

Job Summary

A company is looking for a Commercial Product Manager III - Digital VoC Analyst.

Key Responsibilities

• Develop and lead the Voice of the Customer (VoC) strategy for digital banking channels
• Gather and analyze customer insights through various feedback sources to identify opportunities for product enhancements
• Collaborate with cross-functional teams to prioritize and implement improvements based on customer feedback

Required Qualifications

• Bachelor's Degree with 2 years of experience, or High School Diploma/GED with 6 years of experience
• Familiarity with digital commercial banking products and customer segments
• Strong analytical skills and ability to interpret data using tools like PowerPoint and Excel
• Customer-centric mindset with a passion for solving customer pain points
• Ability to work with technology teams to translate customer feedback into product enhancements