Customer Care Specialist II

Job Summary

A company is looking for a Customer Care Specialist II (Manheim).

Key Responsibilities

• Serve as the primary contact for clients and internal partners, providing consultative information and support
• Manage issue identification, documentation, and resolution, ensuring timely communication with all parties involved
• Provide training to end users on Private Store and ancillary product offerings

Required Qualifications

• High School Diploma/GED with 3 years of experience in a related field, or equivalent combination of education and experience
• Preferred college degree or equivalent experience
• Minimum of 4 years client service experience in a technical role
• Proven ability to learn new technologies and adapt in a changing environment
• Automotive experience or exposure is a strong plus