Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst.

Key Responsibilities

• Propose ideas and improvements to enhance form clarity, speed, and completion based on customer feedback
• Attend A/B testing syncs to align on test goals and upcoming experiments
• Write empathetic and localized copy to simplify legal or technical content for users

Required Qualifications

• 1+ years of experience writing customer-facing digital content for complex or regulated products
• Understanding of UX writing principles and readability best practices
• Analytical mindset, using data and customer insights to inform writing decisions
• Skilled in reading and interpreting government requirements