Customer Experience Manager

Job Summary

A company is looking for a B2B - Customer Experience Manager.

Key Responsibilities

• Manage and improve the full B2B customer support journey and oversee issue resolution
• Collaborate on onboarding plans and lead the onboarding process for new Smart Fridge users
• Track customer feedback, compile reports, and coordinate field launch events and tastings

Required Qualifications

• 4+ years in customer experience, hospitality, account management, or a client-facing role
• Experience managing support tools and customer satisfaction programs
• Hospitality background preferred with a proven ability to engage clients
• Analytical mindset with the ability to extract actionable insights from data
• Strong project management and cross-functional collaboration skills