Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Return to Duty) to assist clients with drug and alcohol policy violations and the return-to-work process.

Key Responsibilities

• Respond to client inquiries via phone, email, and support tickets, ensuring professional assistance
• Assist clients with return to duty program compliance and quality assurance
• Communicate policy requirements for drug and alcohol violations and maintain confidential rehab records

Required Qualifications

• High school diploma or GED
• Bi-Lingual Spanish speaking preferred
• Experience in customer service while multi-tasking
• Ability to work independently after training
• Familiarity with regulatory and non-regulatory policies related to drug and alcohol compliance