Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for urgent clinical calls and manage patient referrals.

Key Responsibilities

• Triages urgent clinical calls from patients, caregivers, and referral sources
• Supports local Patient Registration teams with new patient referrals and ensures accuracy of information
• Maintains organized documentation and ensures compliance with relevant laws and company policies

Required Qualifications

• High school graduate or GED required
• At least one year of previous call center experience
• Proficiency with Microsoft Office Suite and keyboarding skills
• Dedicated workspace that is quiet and secure for handling patient information
• Associate's or Bachelor's Degree preferred