Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and success across North America.

Key Responsibilities

• Drive platform adoption and guide customers through onboarding and engagement strategies
• Develop strong customer relationships to enhance retention and satisfaction
• Handle client escalations and coordinate with internal teams for issue resolution

Required Qualifications

• 5-7 years of experience in customer success or account management in the SaaS industry
• Proven track record of managing a large portfolio of accounts effectively
• Demonstrated expertise in driving upsells and customer retention
• Native-level English proficiency; additional languages are a plus
• Ability to build strong customer relationships and manage expectations