Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who is technically proficient and proactive in driving customer satisfaction and retention.

Key Responsibilities

• Proactive communication with customers to demonstrate value and share insights
• Strategic thinking to identify growth opportunities and ensure long-term success
• Relationship management by establishing and nurturing connections with key stakeholders

Required Qualifications

• Proven experience in a customer-facing role within a technical or cybersecurity environment
• BA/BS degree or equivalent work experience
• Ability to thrive in a fast-paced, high-growth environment
• Experience engaging with diverse audiences, including C-Level executives
• Project management experience is preferred