Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to enhance customer success strategies and operations.

Key Responsibilities

• Design and operationalize the digital customer success journey, including scalable engagement models and playbooks
• Administer and optimize customer success technology stack, ensuring data accuracy and integration
• Lead the operational strategy for customer communities and self-service platforms to enhance product education and advocacy

Required Qualifications

• 5+ years of experience in Customer Success Operations, RevOps, or equivalent roles at SaaS companies
• Experience building digital customer success programs from the ground up
• Strong familiarity with Planhat, Salesforce (SFDC), and other digital customer success tools
• Proven track record of implementing AI-driven solutions and in-app engagement strategies
• Hands-on experience operating and optimizing customer communities and self-service platforms