Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Manager Team Lead, responsible for managing a team of Customer Success Managers and ensuring client satisfaction and retention.

Key Responsibilities

• Supervise and develop a team of Customer Success Managers, focusing on growth and performance metrics
• Collaborate with cross-functional teams to enhance customer experience and address client needs
• Implement processes and tools to improve team efficiency and streamline customer communications

Required Qualifications

• 4+ years of experience in customer success or account management, with 2+ years in a supervisory role
• Proven ability to lead and motivate a team, achieving customer retention and expansion targets
• Experience in the manufacturing industry or predictive maintenance technology is preferred
• Familiarity with CRM platforms and remote communication tools
• Strong organizational and project management skills, with a strategic mindset