IT Support Specialist

Job Summary

A company is looking for an IT Specialist to provide support for IT departments and end users.

Key Responsibilities

• Support incident response and service requests, solving end-user software and hardware issues
• Coordinate the creation and maintenance of support knowledge to enhance tech efficacy
• Collaborate with IT team members to troubleshoot and escalate network and system issues

Required Qualifications

• Associate's or Bachelor's degree in Information Systems, Communication, Education, or related field
• Minimum 3 years of helpdesk-related experience
• Experience in a clinical setting and/or with Healthcare Information Technology is preferred
• Demonstrated background in computer operations and troubleshooting
• General familiarity with various operating systems and online productivity tools