Member Services Representative

Job Summary

A company is looking for a Member Services Representative.

Key Responsibilities

• Receive and resolve calls from members, providers, and other stakeholders
• Issue authorizations and handle claim inquiries
• Provide accurate information regarding benefits and process customer claims

Required Qualifications

• High school graduate or equivalent; business-related college courses preferred
• Two years of customer service or call center experience
• Two years of experience in the healthcare or insurance industry preferred
• Strong computer and technical skills for data entry
• Understanding of the health insurance industry