Merchant Maintenance Representative

Job Summary

A company is looking for a Merchant Maintenance Representative II.

Key Responsibilities

• Manage daily ticket handling and respond to merchant and agent requests efficiently
• Maintain accurate records and communicate with partners to coordinate maintenance requests
• Train and coach internal staff and ensure workload completion as assigned

Required Qualifications

• High School Diploma or equivalent; some college preferred
• 1-2 years of experience with software user interfaces, preferably in financial technology
• Proficiency with MS Office Suite
• Experience in call center environments in the payments industry preferred
• Ability to work autonomously in front of a computer for 90% of the shift