Patient Advocate

Job Summary

A company is looking for a Patient Advocate to provide support to patients and their families regarding technical support, billing, and insurance.

Key Responsibilities

• Provide direct support to patients and their families via phone, email, and online chat
• Handle inbound and outbound communications related to billing and collections
• Maintain service levels and contribute to collections operations effectively

Required Qualifications

• 1+ year of experience in the orthodontic/dental industry, specifically with insurance
• Prior experience in customer service and/or call center functions
• Bilingual in English and Spanish, both written and verbal
• Strong technical aptitude and ability to navigate multiple systems
• Ability to adapt to change quickly and maintain a professional demeanor