Podcast Support Specialist

Job Summary

A company is looking for a Podcast Subscriptions Support Specialist to assist premium podcast audiences.

Key Responsibilities

• Answer customer inquiries promptly
• Troubleshoot basic user issues by investigating and replicating them
• Identify, track, and communicate patterns in user issues to appropriate team members

Required Qualifications

• Resourcefulness in finding creative solutions to user problems
• Independence and self-motivation while working solo
• Efficiency in developing systems and processes
• Ability to prioritize requests effectively
• Prior help desk experience preferred but not required