Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to provide comprehensive customer support in the travel industry.

Key Responsibilities

• Serve as a subject matter expert for Retailing and Fare Management APIs, diagnosing and resolving complex issues
• Assist customers in understanding and utilizing ATPCO products to meet their business objectives
• Document recurring issues and collaborate with internal teams to troubleshoot and resolve product-related challenges

Required Qualifications

• Strong technical troubleshooting skills related to product support
• Experience in the travel industry and familiarity with relevant APIs
• Analytical skills and critical thinking abilities to solve pricing and product issues
• Ability to manage tasks and prioritize effectively to meet deadlines
• Willingness to learn and stay updated on evolving product portfolios and industry trends