Quality Review Representative

Job Summary

A company is looking for a Quality Review Representative to enhance patient experience through performance monitoring and process improvement.

Key Responsibilities

• Monitor and evaluate call center interactions for performance and compliance
• Analyze call trends and provide insights for coaching and training
• Collaborate with trainers to address knowledge gaps and support staff development

Required Qualifications

• High School Diploma required
• Minimum 2 years of contact center experience, preferably in healthcare
• Minimum 2 years of training and development experience preferred
• Experience with Epic healthcare scheduling workflows required
• Ability to manage multiple assignments and prioritize workload effectively