Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Accurately respond to health care inquiries from TRICARE beneficiaries and providers through various communication channels
• Take ownership of customer issues and resolve them on the initial contact while meeting productivity and performance metrics
• Document customer interactions in a CRM system and participate in continuous training to enhance proficiency

Required Qualifications

• High School Diploma and a minimum of 2 years of customer service experience
• Technology literate with experience in navigating multiple screens or web browsers
• Ability to work any schedule between 8AM CT and 6PM HT
• A private and secure workspace with high-speed internet is required
• Experience in a contact center, with chat messaging and military connectedness preferred