Renewals Associate

Job Summary

A company is looking for a Renewals Associate to join their customer success organization.

Key Responsibilities

• Manage a portfolio of customer accounts to ensure timely and successful renewals of subscriptions
• Develop strong relationships with customers to understand their needs and demonstrate the value of solutions
• Identify expansion opportunities and collaborate with the sales team for upsell and cross-sell initiatives

Required Qualifications

• Proven experience in a customer-facing role, preferably in renewals or account management for a SaaS business
• Strong understanding of renewal processes and best practices
• Experience with forecasting and data management, ideally using SFDC
• Ability to manage a high volume of accounts and prioritize tasks effectively
• Passion for technology and understanding of how solutions empower businesses