Risk Operations Manager

Job Summary

A company is looking for a Risk Operations Lead to manage risk operations and ensure compliance within their product suite.

Key Responsibilities

• Manage a team of Risk Operations agents handling customer disputes and reviewing flagged accounts
• Communicate with customers regarding dispute reports and evaluate documentation for validity
• Collaborate with Product and Compliance teams to improve internal processes and flag necessary account activity

Required Qualifications

• 5+ years of experience in risk operations or compliance-related roles
• 3+ years of experience managing risk operation teams
• Experience in financial services, accounting, or self-employment
• Self-starter approach to learning and adapting in a fast-paced environment
• Experience with Zendesk, SQL, and project management tools is a plus