Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to join their Customer Success team in the USA.

Key Responsibilities

• Research and identify expected value and growth opportunities for new clients
• Conduct onboarding trainings and manage a portfolio of approximately 200 accounts
• Execute renewals and expansions while driving customer advocacy initiatives

Required Qualifications

• At least 5 years of experience as an Account Manager or Customer Success Manager in B2B, preferably in SaaS
• Proven track record managing a book of business of 50+ accounts
• Experience in driving MRR/ARR growth through renewals, upsells, or cross-sells
• Customer-driven personality with empathetic and emotional intelligence skills
• Full professional proficiency in English (C1)