Senior Manager of Operational Excellence

Job Summary

A company is looking for a Senior Manager, Operational Excellence.

Key Responsibilities

• Support business units by identifying and implementing process improvements for service excellence and efficiency
• Analyze data and metrics to identify gaps and inform decision-making
• Drive cross-functional collaboration and maintain tools for process transparency and executive reporting

Required Qualifications

• 6+ years of experience in process improvement or operational support in a large environment
• 5+ years of experience using data to improve processes and inform recommendations
• 4+ years of experience in a cross-functional, collaborative environment
• Prior experience in healthcare or health insurance preferred
• Proficiency in Excel and PowerPoint for creating executive-facing deliverables