Solutions Engineer

Job Summary

A company is looking for a Solutions Engineer to support customer success and product adoption.

Key Responsibilities

• Join recurring customer calls to understand their business processes and technical environments
• Build, integrate, and optimize customer service automations using a Visual Flow Builder
• Manage technical support responses and escalations to ensure timely issue resolution

Required Qualifications

• Strong organisational and project management skills
• Experience building automated process flows
• Experience working with APIs and developing integrations
• Coding experience in Python and/or Node.js
• 2+ years of experience within the SaaS industry (preferred)