Support Engineer

Job Summary

A company is looking for a Support Engineer to provide technical expertise and support for enterprise B2B environments.

Key Responsibilities

• Provide technical support via phone, remote desktop, and case management systems
• Troubleshoot and resolve complex issues across platforms, software systems, and databases
• Contribute to Knowledge Base documentation and participate in on-call rotations

Required Qualifications

• Bachelor's or Master's degree in Computer Science or a related field
• Hands-on experience with SQL queries and relational databases
• Experience with Linux/Unix commands and shell scripts
• Knowledge of support processes and ticketing systems
• Open to 24X7 rotational shifts