Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to leverage product and technical expertise to support strategic customers.

Key Responsibilities

• Lead and manage the customer onboarding process, ensuring a seamless transition for new clients
• Develop and deliver training materials and sessions for customers to effectively utilize the platform and services
• Partner with Customer Success and Sales teams to identify opportunities for increasing value and enhancing customer experience

Required Qualifications

• 5+ years of experience in a support, technical account management, or consulting role in a SaaS environment
• Experience in the automotive industry or roadside assistance space is preferred
• Strong technical understanding, including familiarity with APIs or custom code
• History of managing multiple assignments and projects independently
• Experience supporting critical processes for major Enterprise customers