Technical Analyst 3

Job Summary

A company is looking for a Technical Analyst 3-Support.

Key Responsibilities

• Provide exceptional customer service and technical assistance to internal and external customers
• Resolve issues in a timely manner to meet expected metrics and SLAs
• Assess ticket priority and escalate as necessary to resolve issues promptly

Required Qualifications

• Minimum of six years experience in a hardware technology-related field
• Experience in customer success strategies, technical support/helpdesk, or sales engineering roles
• Technical degree (e.g., BS in Computer Science, Engineering, or related field) with a 3.0 GPA
• 3+ years experience troubleshooting hardware technical issues in a post-sales environment
• Ability to work a schedule that includes weekends as needed