Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Provide first-level support for IT service requests via phone, email, and ticketing system
• Troubleshoot and resolve issues related to various IT systems and applications
• Support onboarding and offboarding activities, including account creation and equipment provisioning

Required Qualifications, Training, and Education

• 1-2 years of experience in a help desk or technical support role
• IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Azure Fundamentals are a plus
• Familiarity with Microsoft 365 ecosystem and endpoint management platforms
• Basic understanding of networking principles (DNS, DHCP, VPN, TCP/IP)
• Exposure to cloud platforms, preferably Microsoft Azure