Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer support for their products and services.

Key Responsibilities

• Answer technical support questions via various communication tools
• Assist customers in setting up and troubleshooting SDKs for multiple platforms
• Maintain technical documentation and knowledge base, and collaborate with product teams to enhance customer experience

Required Qualifications

• Experience in technology and programming
• Familiarity with web, Android, and/or iOS development
• Business-level proficiency in English and Mandarin
• Enjoyment working with customers through various communication channels
• Ability to work collaboratively and demonstrate a growth mindset