Zoom Consultant Engineer

Job Summary

A company is looking for a Zoom Consultant/Engineer.

Key Responsibilities

• Provide consultation for call center design and discovery, focusing on omni-channel solutions
• Advise on call center best practices as part of the implementation process
• Configure Zoom queue, flow, workforce management, quality management, surveys, and virtual assistant features

Required Qualifications

• Experience leading large Zoom implementations with multiple integrations
• Proficiency in call center design and best practices
• Knowledge of Zoom platform features including WFM, QM, and ZVA
• Ability to work remotely and manage a flexible schedule
• Contract availability for a duration of 3 months, 40 hours per week