Senior Service Center Representative

Job Summary

A company is looking for a Senior Service Representative.

Key Responsibilities

• Provide customer service and resolve escalated member or provider issues
• Train and support service center representatives with resources and information
• Maintain records and manage workflows within the service center team

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• Three to four years of experience in a high-volume service center or managed care environment
• Substantial previous related work experience in managed care benefits member/provider services
• Ability to handle a high volume of incoming calls and maintain a professional demeanor
• Familiarity with customer information systems and organizational benefit plans