Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Implement strategic business decisions and influence peers to increase market share
• Contribute to product/process improvements by developing automation techniques and diagnostic tools
• Act as an advisor for complex customer issues and collaborate with cross-functional teams for resolution

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience OR 5+ years of relevant experience
• Ability to meet security screening requirements
• Microsoft Technology Certifications preferred
• Experience supporting SharePoint and OneDrive for Business
• Familiarity with PowerShell scripting and Microsoft 365 ecosystem