Social Media Strategy Manager

Job Summary

A company is looking for a Social Media Strategy & Response Manager.

Key Responsibilities

• Lead and optimize social media monitoring, reporting, and data analysis processes for actionable insights
• Formulate and communicate effective response strategies, coordinating with leadership and relevant stakeholders
• Enhance team performance through coaching, feedback, and implementing workflow improvements

Required Qualifications

• Background in communications, customer service, strategy, and project management
• Demonstrated expertise in leading projects from concept to completion
• Experience with data tools for report generation and deep-dive analyses
• Proven leadership in managing regional teams in a dynamic environment
• Flexibility to work weekends, public holidays, and evening shifts as per business needs