Support Engineer

Job Summary

A company is looking for a Support Engineer 3 to join their team in the Customer Experience & Success organization.

Key Responsibilities

• Address high-priority customer escalation needs for critical and high-visibility problems
• Participate in a 24x7 coverage schedule to provide timely responses to complex customer escalations
• Identify systemic issues and flag process breakdowns during the escalation process

Required Qualifications

• 7+ years of experience in the technology industry, particularly in customer support or incident management
• Strong familiarity with Microsoft products, including Azure, Office, AI, and security
• Ability to work non-standard hours, including weekends and public holidays
• Proven track record of effectively resolving escalations and mentoring others
• U.S. citizenship with a valid U.S. Passport or Real ID