Voice of Customer Manager

Job Summary

A company is looking for a Manager, Voice of the Customer.

Key Responsibilities

• Create and manage a comprehensive Voice of the Customer (VoC) program to provide insights and recommendations to leadership
• Lead the collection and analysis of customer feedback to identify key themes and actionable insights
• Produce executive-ready reports translating complex data into practical recommendations

Required Qualifications

• Bachelor's degree is required
• 9+ years of experience in Voice of Customer or related analytical roles
• 4+ years of experience in a player-coach role, developing junior staff while managing projects
• Proven ability to implement strategic frameworks for VoC programs
• Expertise in aggregating and analyzing diverse customer data from multiple sources